Service delivery

Wastewater Treatment Plants in rapid mass displacement situations

This rapid review report has identified the wastewater treatment plant (WWTP) options used in emergency settings, with decentralised wastewater treatment systems (DEWATS) and mobile wastewater treatment units performing most effectively and with minimal costs.  Examples are taken from refugee camps and internally displaced people (IDP) settlements due to the Iraq war, the ...» more

Waste management in situations of rapid, mass displacement

Solid waste and faecal sludge management in situations of rapid mass displacement are important to public health and providing for a better environment. Despite this, both have been neglected in WASH programmes, which tend to have a focus on water. However increasing efforts are being made to find solutions to challenges in solid waste and faecal sludge management in difficult ...» more

Environmental Impact Assessments in refugee crises

Although much of the literature found by this rapid review emphasises the necessity of including environmental considerations into the planning of mass displacement camps, and the role of environmental impact assessments (EIAs), there is little publically available literature on the assessments carried out, and the quality of these. The literature specifically highlights the ...» more

Innovative WASH options in situations of severe overcrowding

A rapid review of the literature has found a selection of innovative WASH options available for situations of severe population overcrowding and limited spaces.  Case study information was collated from African, Middle Eastern, South Asian and Caribbean countries.   As requested, a number of experts were consulted for their opinion where there was a lack of project evaluations ...» more

Evidence and experience of procurement in health sector decentralisation

Improving the efficiency, effectiveness, equity and responsiveness of supply chains and procurement processes for pharmaceuticals, vaccines and other health products, which make up a large share of total health expenditure in low and middle-income countries (LMICs), has important implications for health system performance and population health. Decentralised governance of ...» more

An analysis of existing evidence around perceptions of the Tanzanian education system

This Helpdesk report has been commissioned to help understand the extent to which the education system currently meets young people’s needs and how far the school represents a safe space for young people. In line with the plan to gather insights and identify trends, themes and areas for discussion for policy meetings about the wider population’s views on the above issues, the ...» more

Evidence on education as a driver for migration

This report synthesises two previous reports on drivers of migration1, and focuses on the evidence on education’s role. The previous reports focused on education and migration in fragile and conflict-affected states (FCAS), and youth employment and education in low and middle income countries. The papers presented below reflect these original criteria, but reframe the studies ...» more

Urban governance

Seoul sunrise panorama

What is urban governance and why does it matter? How can key urban policy issues be addressed? This topic guide introduces the literature on urban governance and its relationship to growth and poverty reduction. It considers the key debates and issues, and sets out some implications for practice on specific urban governance challenges. ...» more

Citizens’ perceptions of urban public services

Social Policy and Development Centre
2016

This research report summarises how urban citizens in Pakistan rate and perceive six public services: water, sewerage, public hospitals, public transport, and law and order sectors. It explores access, quality and reliability of service provision; problems encountered; and responsiveness of service providers in addressing these problems. The information gathered in this report ...» more

Digital financial services in the Pacific – Experiences and regulatory issues

Asian Development Bank
2016

This paper examines how digital financial services (DFS) can be used to improve financial inclusion in the Pacific. It looks at the current use of DFS in seven Pacific island countries, explores the regulation and supervision of DFS, and provides recommendations for the expansion of DFS in the Pacific. The paper explains the two main models for the supply of DFS: bank-led ...» more

Governance and service provision

Over the past decade, development professionals have become increasingly aware of the fact that providing better services for the poor is as much about governance as it is about solving technical problems. Building new schools, health centres, and water points is all very well, but if teachers and nurses don’t turn up to work or…» more

Innovating for pro-poor services: Why politics matter

Nathaniel Mason, Clare Cummings, and Julian Doczi
2016

This paper argues that politics is a major factor that can interact with innovations, with positive or negative implications for services for poor people and achievement of related sustainable development goals targets. The key question it seeks to address is, ‘How do innovation and politics interrelate when it comes to providing services for poor people, and what are the ...» more

Women’s resilience: Integrating gender in the response to Ebola

African Development Bank
2016

This report presents the results of desk research by the African Development Bank’s Office of the Special Envoy on Gender on the implications of Ebola virus disease (EVD) for women in Guinea, Liberia and Sierra Leone. The reduction in health services has increased maternal, infant, and child mortality rates. According to reports across the three countries, women farmers and ...» more

World Development Report 2016: Digital Dividends

World Bank
2016

The digital revolution has brought easier communication and information, greater convenience, free digital products, and new forms of leisure.  However, digital dividends have had much less impact on global productivity, expansion of opportunity and the spread of accountable governance than once expected.  This report argues that improving digital dividends requires digital ...» more

Courts, clans and companies: Mobile money and dispute resolution in Somaliland

Nicole Stremlau and Ridwan Osman
2015

Mobile money has thrived in Somaliland, providing access to storing money in e-wallets and the ability to pay for goods and services in a largely cashless economy. Its widespread adoption raises a number of social and legal questions, particularly around handling disputes. How are these disputes resolved, by which entities and according to which laws or regulations? Why are ...» more

Haiti – Can smartphones make schools better?

World Bank
2015

In Haiti, World Bank researchers worked with the Ministry of Education to evaluate a pilot program to use digital technology to help keep track of teachers in school and enable more effective monitoring of schools. The plan was to use smartphones to take photos in school of teachers and send the photos to a central server that could be accessed by school inspectors and ministry ...» more

Ethnic heterogeneity and public goods provision in Zambia: Evidence of a subnational ‘‘diversity dividend”

Rachel M. Gisselquist, Stefan Leidere and Miguel Nino-zarazua
2015

This article challenges the ‘‘diversity debit” hypothesis that ethnic diversity has a negative impact on social, economic, and political outcomes. It argues that rather than focus on why this is the case, research should seek to explore the underlying mechanisms of such negative relationship, specifically why these relationships may differ across sub-national budgetary and ...» more

Do citizens reward good service? Voter responses to basic service provision in southern Africa

Daniel de Kadt and Evan S. Lieberman
2015

This study tests the accountability hypothesis that dramatic improvements in key basic infrastructural service areas – water provision, sewerage, and refuse collection – lead to increased electoral returns to the incumbent. The findings from four Southern African countries reveals a negative relationship between change in service provision and change in incumbent vote share, ...» more

Is the private sector more efficient? A cautionary tale

Sumedh Rao
2015

This review finds no conclusive evidence that one model of ownership (i.e. public, private or mixed) is intrinsically more efficient than the others, irrespective of how efficiency is defined. Instead the literature suggests that the efficiency of service provision is dependent on the type of service (health, education, etc.) and other specific contextual factors (e.g. ...» more